Hire System Support Location: North West England Salary: £30,750 - £33,750 per annum Working Hours: 40 hours per week Monday - Friday MGF are currently seeking to recruit a Hire Systems Support to join the team to help manage, support and develop the Hire Management System (InspHire). Reporting to the Hire System Support Manager this critical role enables our Hire Controller, Stock, Transport and Technician teams to effectively use our Hire Management System. This role would suit existing application support analysts who have experience of Hire Management Systems or an experienced user of Hire Management Systems who feel they have the skills and personality to effectively support and train internal teams. We are a privately owned independent company with a sense of family at the core of our culture. We specialise in the supply of temporary works solutions to the Construction Industry through hire and sale. Our strategy is to provide a comprehensive shoring service to our customers achieved through continuous investment in our products, infrastructure, processes and people to recognise long term sustainable growth. We currently have over 450 colleagues in our business and operate nationally across 12 depots, with an Engineering Centre in Manchester and our Head Office in Wigan. Your Main Responsibilities Will Include: ? Ongoing management and support of InspHire, ? Maintain documented procedures for all processes, ? Create suitable training materials for delivery to end users and/or for users to self train, ? Deliver training on site in person and/or via video conference as required, ? Provide end user support to our Hire Desk Controller based around the country, ? Provide support at stocktakes to ensure quality, ? Process the Companies invoice runs, ? Maintaining InspHire availability and stability, ? Pro-actively monitoring InspHire, ? Take ownership of issues through to remediation, ? Thoroughly test new releases before deployment, ? Keeping asset and issue tracking systems up to date, ? Troubleshooting issues in a timely manner, ? Assist the Hire System Support Manager in their duties. To Achieve This, You Will Need: ? A minimum of 2 years' experience using or supporting Hire Systems, ? Experience of training material creation and delivery, ? A professional manner with good communication and people skills, ? Ability to prioritise workload and work proactively to meet to tight deadlines, ? Motivated self-starter with good administration, problem solving, and organisation skills, ? PC literate with experience in Microsoft Systems. What You'll Get: ? 30 days holiday including public holidays, ? A company Christmas shutdown and the option to purchase additional days of annual leave, ? Life Assurance, ? Gym discount scheme, ? 24/7 Employee Assistance Programme and access to 24/7 private GP, ? Refer a friend scheme, ? The security of working for a national organisation with core family values at our heart, ? Learning & Development opportunities - we pride ourselves on developing our employees and believe in internal growth, This is a chance to join a growing company that values every team member. We offer a supportive working environment with opportunities for career advancement and additional benefits to support your work-life balance. We welcome applications from all sections of society and aim to be an equal opportunities employer. Don't miss out on this opportunity - apply today! All applicants will be treated in the strictest of confidence. JBRP1_UKTJ
